We want every meal to be right. This policy explains what happens if an order is cancelled or something goes wrong.
1. Cancelling an order
- Because dishes are cooked fresh to order, an order can only be cancelled before the kitchen starts preparing it. Ask a staff member, or call us, as soon as possible.
- If the restaurant cancels an order or an item is unavailable, it is removed from your bill and you are not charged for it.
2. Problems with your food
- If a dish is wrong, incomplete or not up to standard, please tell a staff member while you are at the restaurant (or call us straight away for takeaway). We will replace the dish or remove it from your bill.
3. Refunds for online payments
- Approved refunds for payments made online (mada, Visa, Mastercard or STC Pay) are returned to the same card or account used to pay. We don't refund online payments in cash.
- Once we issue a refund it usually appears within 5–14 business days, depending on your bank or STC Pay.
- If you were charged twice, or a payment went through but does not show on your bill, show the payment screen to a staff member or contact us with the payment reference, and we will check it with our payment provider.
4. Cash and card payments at the table
- Refunds for payments made to the cashier are handled at the restaurant, in the same way you paid.
5. Contact
- For any refund question, call +966 54 106 3790 or visit us at 48X3+7HH, As Sulaymaniyah, Al-Kharj.